apex303 Platform Privacy Notice

This page describes what we collect when you use apex303 and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to advertisers, share your account details with third-party game providers, or use your information for marketing outside apex303 unless you explicitly consent.

When you download our Android APK, access apex303 via iOS Safari, or log in on desktop, we collect your email, phone number, IP address, and device information. During account verification, we request your national ID (KTP, passport) and proof of address. During deposits via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, we log the amount, timestamp, and payment method. All this data is encrypted in transit and at rest on our servers, which may be located outside Indonesia. Your account balance, game history, and withdrawal records remain accessible to you through our account portal at any time.

We comply with applicable data-protection standards and maintain strict access controls. Your data is used only for account operations, fraud prevention, regulatory compliance, and customer support. This notice explains our practices in detail and your rights regarding your information.

What Data We Collect on apex303

We collect data in three categories: account registration, account verification, and operational transaction logs. During registration, you provide your email address, create a password, and confirm your phone number. During verification, you upload a government-issued photo ID and proof of address (utility bill or rental contract). We use optical character recognition to extract information from your ID and match it against your account details to prevent fraud and underage gaming.

Operational data includes: every deposit amount and payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank transfer); every withdrawal request, amount, and destination account; game activity logs showing game titles, spin/bet amounts, win amounts, and timestamps; your IP address and device type when you log in; and customer-support interactions (messages, complaint tickets, resolutions). We also collect cookies and similar tracking technology to maintain your session, remember your login preferences, and analyze how you navigate apex303.

We do not collect your precise GPS location, contacts, calendar, or any data from your phone beyond what you explicitly authorize (e.g., microphone for video-call support if you request it). We do not track your activity outside apex303 or combine apex303 data with data from third-party websites.

Your data on apex303 across multiple devices

When you log in on Android APK and later on iOS Safari, we link these sessions to your single account. Your account data—balance, transaction history, verification status—syncs across devices in real time. We log login timestamps and device types for security; if we detect unusual access patterns, we may lock your account and ask you to verify your identity again.

How We Use Your Data on apex303

We use your personal information for specific, necessary purposes. Your email and phone are used for account recovery, password resets, and notifications about deposits, withdrawals, and promotions. Your ID and address are used to verify your identity, prevent account duplication, and comply with anti-money-laundering regulations. Payment and transaction data is used to process your deposits and withdrawals, detect fraudulent transactions, and maintain accurate account ledgers.

Game activity logs are used to calculate your account balance, resolve disputes (e.g., if you claim a spin result was incorrect), prevent bonus abuse, and generate your personal game-history export. Your IP address helps us detect account takeovers and unusual access patterns. Customer-support data is used to respond to your inquiries, resolve complaints, and improve our support processes. We retain transaction records for seven years to satisfy financial regulations; we delete ID photos after 180 days and address proofs after one year, unless longer retention is legally required.

Third-Party Processors and Data Sharing on apex303

We share your information with third parties only when necessary to operate apex303. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) see your verified name, phone number, and account number during deposits and withdrawals—they do not see your ID photo or account balance. Our cloud-hosting provider stores encrypted backups of account data; they cannot decrypt the data without our encryption keys. Our customer-support platform logs your messages; support staff in Jakarta, Surabaya, Bandung, and Medan can access these conversations to assist you, but they sign confidentiality agreements and access only when necessary.

We do not share your data with game developers, advertisers, or marketing partners. We may disclose your information to law enforcement if required by court order or legal process. We may share aggregated, anonymized data (e.g., "non-specific info of apex303 users deposit via local payment during Liga 1 season") for analytics and business planning, but this data cannot identify you.

Cookies: Small text files stored on your phone or browser to remember your login session and preferences. You can clear cookies in your browser settings; you'll need to log in again, but your account data is unaffected.
Session token: An encrypted code issued after login that proves your identity to our servers. Sessions expire after subject to verification of inactivity for security; log in again to resume play.
Data retention: We keep transaction records for 7 years, ID photos for 180 days, address proofs for 365 days. After these windows, data is securely deleted unless legal requirements demand longer retention.

Your Rights and Our Commitments on apex303

You have the right to access your personal data held by apex303. Log into your account and navigate to Account → Personal Data to download your profile, transaction history, game logs, and support tickets. You can export this information as a PDF or CSV file for your records. If you cannot access your data through the account portal, contact our support team through the Help menu, and we'll provide it within 14 days.

You have the right to request correction of inaccurate data. If your name, phone, or address on file is wrong, update it through Account → Profile Settings. If you cannot correct it yourself, contact our support team. You have the right to delete your account and associated data, subject to legal holds. Account deletion is permanent and irreversible; you cannot restore a deleted account. We will delete your ID photo, address proof, and all non-transaction data within 30 days of your deletion request. Transaction records may be retained for 7 years if required by financial regulations.

You have the right to opt out of promotional emails and push notifications. Log into apex303, navigate to Account → Notifications, and toggle off promotional messages. You will continue to receive account-security and transaction notifications because these are essential to account operations. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data. We encourage you to contact our support team first so we can address your concerns directly.

We undertake to keep your data secure using encryption, access controls, and regular security audits. We do not use your data for automated profiling or decision-making that significantly affects you. We maintain this privacy notice and update it if our practices change; we notify you of material changes via email at least 30 days in advance. Our servers may be located outside Indonesia; we apply the same data-protection standards regardless of server location.

If you have questions about this privacy notice, your rights, or how we handle your data, contact our support team through the in-app Help menu. You can also email our privacy team at the address provided in your account settings. We respond to privacy inquiries within 14 days.